Questions about the new KPM Berlin online shop for existing customers

 

Discover the new website of KPM Berlin. In addition to some visual adjustments, we have also added many functions to our online shop. Feel free to have a look around.

 

1. What happens to my existing customer account?

Your customer account, with access to all previous online orders, still exists.

Due to a new technical basis, you must now assign a new password for login. Your customer data is still stored in your customer account.

Are you an existing customer already registered for the WEISS Customer Club?
After reactivating your account, there may be delays in displaying your Customer Club number.

 

2. How do I log in?

To use the shop as an existing customer, it is necessary to assign a new password. Simply click on Create account. By using the same email address, old and new orders will be merged.

 

3. What happens to my current order?

All orders will be processed as usual, regardless of whether you ordered in the old or new shop system.

 

4. Will I continue to automatically receive the KPM Berlin newsletter?

Existing newsletter registrations will be retained for the newsletter – a new registration is not required.

We hope you like our new website and that the new functions make shopping at KPM Berlin even easier for you.

If you have any questions, please contact us by email onlineshop@kpm-berlin.com or by phone at +49 (0) 30 232 560 480.

Thank you for your trust!

Your online team at the Königliche Porzellan-Manufaktur Berlin