frequently asked Questions

If the promotional code cannot be redeemed when ordering, please check the following:
Has a space crept in? Please make sure that no spaces are entered in the field.
Has the validity period expired? Promotional vouchers have a limited period of validity, which is always stated on the voucher. If you received the voucher by email, the validity period can be found there.
Has the minimum order value been reached? Promotional vouchers may have a minimum order value. This is always stated on the voucher. If you received the voucher by email, the minimum order value will be stated there.
Have you combined several promotional vouchers? Only one discount code can be redeemed per order - but it can be combined with gift vouchers. Is the discount code tied to specific products? Our promotional vouchers may be tied to specific products, campaigns or categories. Do not hesitate to contact us if you have any questions or ongoing difficulties.

If you were given a gift voucher in the form of a plastic card or a PDF printout, you can redeem it as follows.
After adding your items to your shopping cart, proceed to checkout. Once you have made the payment, you can enter the number of your gift voucher in the “Enter KPM gift voucher number” field on the right-hand side.

By clicking on “Redeem” the credit will be applied to your purchase.
Do not hesitate to contact us if you have any questions or ongoing difficulties.

For purchases on account, KPM assigns the claim to the payment service provider Klarna. In this respect, you should not transfer the invoice amount to KPM but directly to Klarna. We will be happy to help you if you have any questions on 030 232 560 480.

Your delivered shipment will include a sufficiently franked return label with which you can easily send the item you don't like back to us. Simply attach the label to the package and drop it off at the nearest post office. If the return label is missing or lost in your shipment, we will send you a new label free of charge. To do this, please send us a short email to onlineshop@kpm-berlin.com

If possible, items from different orders will be combined into one delivery. This means you receive fewer individual shipments, which means the amount of waste can be significantly reduced.
We would like to point out that even for combined deliveries, the flat shipping fee (€5.95 within Germany) will be charged for each order placed.

The WEISS customer club was established for all friends of hand-made porcelain. If you live in Germany, Austria or Switzerland and are over 18 years old, you can easily become a member. Membership is free.

As a member of the WEISS customer club, you benefit from many exclusive advantages. You will receive an annual bonus voucher worth 3% of your annual sales. You will also receive our high-quality, limited edition WEISS customer magazine every year. We invite you to special events and you benefit from exclusive price advantages and advance announcements when new products are introduced, and much more. As a WEISS customer club member, you can also order free shipping from our KPM online shop for purchases over 250 euros.

At the beginning of each year, all WEISS customer club members receive a reward voucher in the form of a gift card. This is valid until the end of the respective year and can be redeemed in all participating KPM stores or in the KPM online shop.

You can find out your personal bonus status in all KPM stores upon request or by sending us an email to: weisskundenclub@kpm-berlin.com

Don't worry - we'll be happy to issue you a new customer card. Please write us an email to weisskundenclub@kpm-berlin.com

Unfortunately, we cannot determine for you the value of porcelain pieces that are no longer offered in the current range of the Royal Porcelain Manufactory Berlin. If you have this question, please contact specialized art dealers, auction houses or sworn experts.

To determine the age of your porcelain, send us a request with images of the piece using the archive request contact form .

After many years of experience and extensive testing in daily use, we can guarantee that our white porcelain pieces are dishwasher safe and are not affected by machine cleaning, the prevailing temperatures and the various cleaning agents used. The decorated porcelain from KPM Berlin is also dishwasher safe. However, as experts in the field of long-lasting porcelain, we always recommend careful handling of the unique works of art created by the manufactorists and master painters at KPM Berlin, as well as caution when cleaning and storing hand-painted porcelain pieces.