Add the items you want to your shopping cart and then proceed to checkout. Enter your discount code in the “Discount Code” field and click “Apply.” The corresponding discount will be automatically deducted from your order total.

Please check the following points first:

• Does the code accidentally contain a space?
  Be sure to enter the discount code without any extra spaces.
• Is the discount code still valid?
  You can find the expiration date on voucher or in the email you received with the code.
• Has the minimum order amount been met?
  Some discount codes are subject to a minimum order amount. You can find the relevant terms and conditions at voucher or in the accompanying email.
• Has another discount code already been used?
  Only one discount code can be redeemed per order. However, it can be combined with a gift certificate.
• Does the discount code apply only to certain items?
  Discount promotions may be limited to selected products, collections, or categories. Items that are already on sale may also be excluded from a promotion.

If you are still unable to redeem the discount code, please contact our customer service team.

Add the items you want to your shopping cart and then proceed to checkout. Enter your gift card number in the field provided and click “Redeem.” The available balance will be automatically applied to your purchase.

If your account balance is not sufficient to cover the entire order total, you can pay the remaining amount using another available payment method.

If you encounter any difficulties while redeeming the voucher, our customer service team will be happy to assist you.

Despite careful packaging, damage may occur during shipping in rare cases. Please send us an email with your order number and clear photos of the damaged merchandise and packaging to onlineshop@kpm-berlin.com.

We will review your request as soon as possible and let you know what to do next.

When you make a purchase on account, the receivable is assigned to our payment service provider, Klarna. Therefore, please transfer the invoice amount directly to Klarna using the payment information provided by Klarna.

First, check to see if you may have accidentally transferred the amount to KPM Berlin or if your payment and the reminder were sent at the same time. If you have any questions, you can reach us at +49 30 232 560 480. If you have questions about your payment status, you can also contact Klarna directly.

You may return your order to us within the applicable return period. To do so, use the return label included with your shipment, affix it to the package in a clearly visible location, and drop off the package at the designated drop-off location.

If the return label is missing or has been lost, please email us at onlineshop@kpm-berlin.com, including your order number. We'll be happy to send you a new label.

For more information, please see our cancellation policy.

If the order status allows, items from multiple orders can be shipped together. This helps us reduce the number of shipments and the amount of packaging material used.

Please note that shipping costs are charged for each order placed separately. A refund of shipping costs is not possible, even if the items are shipped together.

You can register for the " WEISS Kundenclub " using our online registration form or in person at one of our KPM stores.

Once you have successfully registered, you will receive your personal WEISS Customer Club Card by mail.

The “ WEISS Kundenclub ” is open to all lovers of handcrafted porcelain. Anyone 18 years of age or older who resides in Germany, Austria, or Switzerland is eligible to participate.

Membership is free.

As a member of the WEISS Customer Club, you'll enjoy the following benefits, among others:

• an annual premium voucher equal to 3% of your eligible annual revenue
• the annual WEISS customer magazine
• Invitations to select events
• exclusive offers and special prices
• Preliminary Information on New Products and Special Projects
• Free shipping in the KPM online store on orders of 250 euros or more

You can find the applicable terms and conditions and exceptions in the WEISS Customer Club’s Terms and Conditions.

At the beginning of each year, eligible members of the WEISS Customer Club receive their personal reward certificate in the form of a gift card.

The " voucher " is valid until the end of the respective calendar year and can be redeemed at participating KPM stores and in the KPM online store.

You can find out your current reward balance by asking at our KPM stores or by emailing weisskundenclub@kpm-berlin.com.

We'd be happy to issue you a new customer club card. To do so, please send us an email at weisskundenclub@kpm-berlin.com.

Please provide the email address you used when registering, as well as your full mailing address, so that we can clearly identify your membership.

KPM Berlin . does not currently offer porcelain repair or restoration services.

For such work, you can contact the following conservator, for example:

Anne Sybill Göbel, Certified Conservator
Schillerstraße 94
10625 Berlin
Phone: +49 172 5948491
anne-goebel.com

Please note that she is an independent service provider. The engagement and billing are handled directly between you and the restorer.

Unfortunately, we are unable to appraise porcelain pieces that are no longer part of KPM Berlin ’s current product line. Please contact specialized art dealers, auction houses, or publicly appointed and sworn appraisers for this purpose.

If you have questions about the date of your KPM porcelain, you can send us an archive request with clear photos of the porcelain piece and the mark on the bottom. Please use our contact form for archive requests.

Our white porcelain is generally dishwasher-safe. Many decorated porcelain pieces can also be washed in the dishwasher.

To preserve the beauty and vibrant colors of intricately decorated or hand-painted pieces over the long term, we nevertheless recommend cleaning them very gently. Use a mild detergent, select a low-temperature cycle, and make sure the individual porcelain pieces do not bump into each other during the wash cycle.

For particularly valuable, antique, gold- or platinum-embellished, or hand-painted pieces, we recommend gently cleaning them by hand if you are unsure.