KPM Königliche Porzellan-Manufaktur Berlin GmbH strives to make its website accessible in accordance with the Berlin Act on Accessible Information and Communication Technology (BIKTG Bln) and the Ordinance Implementing the Act (BITV 2.0), as well as the BFSG and BFSGV. This accessibility statement applies to the domainhttps://www.kpm-berlin.com/.

Description of the Service

KPM Berlin offers handmade porcelain and other products from the Royal Porcelain Manufactory Berlin for sale on its website. Users can view products online, select them, add them to their shopping cart, and order them through the online store. The product range includes, among other things, items from the categories of tableware, home decor, KPM To-go, gifts, and selected collaborative products from KPM Berlin. In addition, users can create a customer account and manage their orders.

Descriptions and explanations necessary for understanding how the service is performed

On the website, users can find products using the navigation and search functions, view product information and prices, and add available products to a shopping cart. Orders can be placed online and processed using the available payment and shipping options. Users can create or use a customer account to manage their orders and account information. Depending on the product and location, services such as Click & Collect and Click & Reserve are also available. The website also provides information about the KPM collections, the manufactory, the stores, and other offerings from KPM Berlin.

Status of Compliance with Requirements

This website is partially compliant with the BIKTG Bln and BITV 2.0, as well as with the BFSG and BFSGV, due to the following incompatibilities or exceptions.

Content That Is Not Accessible

The following content is not accessible because it does not comply with the underlying harmonized standard EN 301 549:

• Some pages contain images without captions. This makes it difficult to navigate to the images using screen readers.
• On several pages, there are list items that are not part of a list.
• On many pages, the contrast between the text and the background is too low.
• On one page, there are headings that have no text or contain the "aria-hidden" attribute, and are therefore inaccessible to screen readers.
• On all pages, child elements are missing their corresponding parent elements.
  This can cause screen readers to not read the child elements correctly.
• On some pages, there are particularly important sections that are marked with the `
  'region'` role but have no label. As a result, screen reader users cannot determine the purpose and content of the section.
• All pages contain interactive elements whose names are not included in the labels. This makes it difficult to navigate the website using voice commands.
• On every page, there are elements whose ARIA IDs appear more than once. This makes it difficult to navigate the website using screen readers.

This statement was created onSeptember 11, 2026. The statement was generated using Eye-Able technology fromWeb Inclusion GmbH. Eye-Able Report—a product of Web Inclusion GmbH—has completed all machine-verifiable validation steps.

This statement was last reviewed on September 11, 2026.

Feedback and Contact Information

Do you have a comment or suggestion regarding accessibility issues on this website? Please contact us. We will explain what accessibility issues exist. You can find out what exceptions we have made. We will answer your questions as soon as possible, but no later than the statutory deadline of one month. Thank you for your feedback. You can contact us at the following address:

KPM Königliche
Porzellan-Manufaktur Berlin GmbH
Wegelystr. 1
10623 Berlin

info@kpm-berlin.com

Conciliation Proceedings

If a satisfactory solution to your inquiry regarding the accessibility of our websites cannot be found, you may contact a mediation board. Its role is to resolve conflicts between people with disabilities and federal government agencies. The goal is not to determine a winner or a loser. Rather, the aim is to work together with the mediation board to find a solution to the problem out of court. The mediation process is free of charge. You also do not need legal representation. You can contact the mediation office at the following address:

State Commissioner for Digital Accessibility
Jüdenstraße 1
10178 Berlin

Digitale-Barrierefreiheit@senatskanzlei.berlin.de
https://www.berlin.de/lb/digitale-barrierefreiheit/

Market Surveillance Authority

The contact information for the market surveillance authority responsible for us is as follows:

MLBF AöR
Market Surveillance Agency
of the German States for the Accessibility of Products and Services
Carl-Miller-Str. 6
39112 Magdeburg

kontakt@mlbf-barrierefrei.de
Tel.: 0391 567 6970

Disclaimer

The automatic verification of the web content took place on: September 11, 2026. The Google Chrome browser, version 136.0.7103.92, was used to access the web content via Eye-Able. We guarantee the accuracy of the information provided for the tested application version under the specified browser and operating system parameters. If different versions or environments are used, the display may differ from the results presented here. For a comprehensive review, we also recommend that the website operator conduct manual tests.