GENERAL TERMS AND CONDITIONS


I. Scope

  2. 1. The following General Terms and Conditions (KPM Terms and Conditions) apply exclusively to all purchases of goods from KPM Royal Porcelain Manufactory GmbH (hereinafter: KPM Berlin) by consumers (Section 13 of the German Civil Code (BGB)) or business entities (Section 14 of the German Civil Code (BGB)), whether made directly from our manufactory, at our retail locations, or through our online store at www.kpm-berlin.com. A consumer is any natural person who enters into a legal transaction for a purpose that is neither related to their commercial nor to their self-employed professional activity.
  3. 2. If you, as a consumer, have purchased goods from us through our online store, you have a statutory right of withdrawal.
  4. 3. Insofar as these KPM General Terms and Conditions contain regulations vis-à-vis an entrepreneur, these regulations do not apply vis-à-vis a consumer.


II. of the Contract

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  2. 1. your order of goods from KPM Berlin constitutes an offer to conclude a purchase contract. If you wish to purchase goods from us, the purchase contract is concluded when we issue the written order confirmation to you, deliver / hand over the goods or send you the invoice, whichever comes first. We expressly refer to the KPM GTC in the order confirmation; the KPM GTC are printed on the back the order confirmation, the delivery bill and the invoice and can also be viewed online at www.kpm-berlin.com. The order confirmation lists the goods sold, their quantity, the individual prices, the total price and - if applicable - the shipping costs.
  3. 2. The product presentation in our online shop or in our other sales documents or the exhibition in our sales outlets do not constitute legally binding offers by KPM Berlin. The prices stated there are non-binding.
  4. 3. You can select items in the online store and add them to an electronic shopping cart by clicking the “Add to Cart” button. A binding offer to us is not made until you have entered all the information required to fulfill the contract, confirmed that you have read the KPM Terms and Conditions, and clicked the “Place Order” button. Until you click this button, you may change your order and the information provided for your order at any time. We accept your order by sending an order confirmation email. This concludes the purchase contract via the online store.


III. Cancellation policy

1. If you have made a purchase through our online store or via other means of distance communication, you have the following right of withdrawal: You may withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days and begins on the day on which you, or a third party designated by you (other than the carrier), took possession of the last item. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, a fax, or an email). The notice of withdrawal must be addressed to: KPM Royal Porcelain Manufactory GmbH, Attn: Management, Wegelystraße 1, 10623 Berlin, Fax +49 30 39009 111, Email widerruf@kpm-berlin.com. You may use the sample withdrawal form provided on our website for your withdrawal notice, though this is not required. Download the sample withdrawal form. To meet the withdrawal deadline, it is sufficient to send your notice of exercising the right of withdrawal before the withdrawal period expires.

  1. 2. Consequences of Withdrawal: In the event of a cancellation, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than 14 days from the day on which we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction to process the refund, unless we have expressly agreed otherwise with you. Under no circumstances will we charge you a fee for the refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to Royal Porcelain Manufactory GmbH without delay and, in any case, no later than 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you ship the goods before the 14-day period expires. We will cover the cost of returning the goods.


IV. Delivery

1. We deliver the goods directly from our manufactory, from our online shop and our stores within Germany and the EU.

  1. 2. Within the EU, orders cannot be shipped to the following areas: Livigno, Campione, the Netherlands Antilles, Ceuta, Melilla, Andorra, the Canary Islands, Gibraltar, Anguilla, Ascension, the Cayman Islands, the Falkland Islands, Saint Helena, Tristan da Cunha, the Chagos Archipelago, the Turks and Caicos Islands, the Southern and Antarctic Territories, Montserrat, the Pitcairn Islands, the Channel Islands, Cyprus (Turkish-controlled part), Martinique, Réunion, Mayotte, New Caledonia, Akrotiri and Dhekelia, Bonaire, Saba, Sint Eustatius, the Scattered Islands, French Polynesia, the British Virgin Islands, Bermuda, Saint Barthélemy, Saint Martin, Mount Athos.
  2. 3. Delivery will be made by a shipping service selected by KPM Berlin. The delivery dates specified by KPM Berlin are non-binding, and KPM Berlin is entitled to make partial deliveries unless otherwise expressly agreed.
  3. 4. Items are only sold to consumers (§ 13 BGB) in quantities customary for households. If you would like to order larger quantities or from another country, please contact us by e-mail at sales@kpm-berlin.com.
  4. 5. Upon delivery to businesses, KPM Berlin is not obligated to take back the transport packaging if we have credited you 0.075% of the respective net value of the goods to the invoice amount as compensation for disposal costs.


V. Warranty

1. The statutory rights of the buyer in the event of defects apply to the goods sold by us.

  1. 2. If delivery is made to entrepreneurs, a limitation period of 12 months from the transfer of the goods applies to the buyer's claims for defects; § 377 HGB applies.


VI. Goods not available for delivery

1. Should an item no longer be available, KPM Berlin undertakes to inform you of its non-availability after receipt of the order.

  1. 2. Should an item be temporarily unavailable, KPM Berlin reserves the right to a delivery time of up to 60 days and will inform you accordingly after receipt of the order.


VII. Prices and Payment

1. The prices we list in our retail locations, in our online store, or elsewhere are total prices that include the applicable sales tax. Shipping costs and any customs duties that may apply are not included. The total invoice amount for your order includes shipping costs based on the delivery method you selected. You are responsible for any additional costs that may apply, such as customs duties and fees.

  1. 2. All purchases made in the online store—except for purchases on account—must be paid upon receipt of the order confirmation email. We accept payments by credit card (Mastercard®, Visa®, and American Express®), PayPal, purchase on account, Sofortüberweisung, and prepayment.
  2. 3. For any other purchase of goods, payment is due upon presentation of the order confirmation. We accept cash payment, credit card payment (Mastercard®, Visa® and American Express®), Girocard and advance payment. If payment is made by invoice, the amount is to be paid within 10 calendar days of the invoice date, unless expressly agreed otherwise.
  3. 4. For purchases on account, we reserve the right to request a deposit before the goods are shipped or handed over to you. Entrepreneurs are only entitled to a right of retention if it is based on the same contractual relationship and the counterclaims are acknowledged, undisputed or legally established.


VIII. Reservation of Title

1. The goods remain our property until full payment has been received.

  1. 2. If delivery is made to entrepreneurs, KPM Berlin retains ownership until all claims arising from the business relationship have been settled in full, including the acknowledged balance, insofar as KPM Berlin posts claims against the entrepreneur concerned to a current account. The entrepreneur is entitled to sell the goods delivered under retention of title in the ordinary course of business, subject to retention of title and subject to advance assignment of the claims from the resale to KPM Berlin to third parties. The entrepreneur must treat the goods delivered under retention of title with care and insure them adequately at their own expense against fire, water and theft damage at replacement value. KPM Berlin hereby accepts the assignment. The assignment is limited to 110% of KPM Berlin's respective outstanding claims against the entrepreneur concerned. The entrepreneur remains entitled to collect the assigned claims until revocation, which is permissible at any time.
  2. 3. Drawings and samples from KPM Berlin remain the property of KPM Berlin even after full payment; they may not be used without the consent of KPM Berlin.


IX. Data storage

1. We do not save the order text for orders placed via our online shop. However, you can print your order data immediately after submitting the order.

  1. 2. Furthermore, we store your data in accordance with the applicable statutory data protection regulations. With the conclusion of a contract between KPM Berlin and you, you agree to the storage of your data in accordance with the applicable statutory data protection regulations.


X. Exclusion of liability

KPM Berlin shall only be liable for loss and damage to patterns that you have handed over to us in the event of intent or gross negligence.

XI. Applicable law, place of jurisdiction

1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

  1. 2. Berlin is agreed as the exclusive local court of jurisdiction for entrepreneurs. However, KPM Berlin is also entitled to sue the entrepreneur at his place of business or branch office.
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Declaration of Conformity

We hereby certify that our products listed on the reverse side comply with the requirements of the German Consumer Goods Ordinance, Directive 2005/31/EC, and Regulation (EC) No. 1935/2004 on materials and articles intended to come into contact with food, as of the date stated on the reverse side.

June 2026