data protection

You can view our full privacy policy here.

We proceed in accordance with legal regulations for all data processing operations (e.g. collection, processing and transmission). Your data necessary for business transactions will be stored and used by us to process orders to the extent necessary and passed on to service providers commissioned by us. Address and order data are collected and processed for our own marketing purposes. Only data for which this is permitted by law will be passed on for third-party marketing purposes.

right of providing information

Upon written request, we will be happy to inform you, in accordance with our legal obligation, whether and what personal data we have stored about you. Under the conditions of the Federal Data Protection Act, you can request correction, blocking and deletion of this data if necessary. Please contact our data protection officer in this regard (see contact details below).

Right of withdrawal

You have the option at any time to object to the collection, processing and use of your data and/or to revoke your consent to the collection, processing and disclosure of your personal data to us with effect for the future. Data for billing and accounting purposes is not affected by this. Please contact our data protection officer.

Contact person for data protection

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consent given, please write to: datenschutz@kpm-berlin.com, KPM Königliche Porzellan-Manufaktur Berlin GmbH,wegelystr . 1, 10623 Berlin.

Notes on cookies

Cookies are text files that are stored on the user's computer when they visit a website. KPM uses so-called session cookies, which are immediately deleted when the browser is closed. This allows you, for example, to conveniently enjoy the cross-page shopping cart display, where you can see how many items are currently in your shopping cart and what your current purchase value is. In addition, KPM also uses cookies that are used beyond the session (“cross-session cookies”). These cookies in particular serve to make our offering user-friendly, more effective and safer. Thanks to these files, it is possible, for example, for you to receive information on the site that is specifically tailored to your interests. The sole purpose is to adapt our offer to your customer requirements as best as possible and to make your surfing with us as comfortable as possible.

Web tracking

On this website, information about the surfing behavior of website visitors is collected and stored in an anonymous form for marketing purposes. This data is stored on your computer using so-called cookie text files and allows us to analyze surfing behavior in an anonymous form. For example, which city a website visitor comes from, which browser type and operating system the website visitor uses and which pages on the website they have visited. Under no circumstances can the data obtained be used to personally identify the visitor to this website. The data collected is only used to improve the offer. Therefore, all IP addresses are shortened so that IP addresses are only processed in anonymized form. There will be no other use or disclosure to third parties.

Google website analysis tool

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google using the following link (http:// tools.google.com/dlpage/gaoptout?hl=de) download and install the available browser plugin. You can find more information about this at tools.google.com/dlpage/gaoptout or www.google.de/intl/de/policies/ (general information about Google Analytics and data protection). We would like to point out that Google Analytics on this website has been expanded to include the code “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (so-called IP masking).

This website also uses the Google Signals service as an extension of Google Analytics. With Google Signals we can have Google create cross-device reports (so-called “cross device tracking”). If you have activated “personalized ads” in your settings in your Google account and you have linked your internet-enabled devices to your Google account, Google can monitor user behavior if you have given your consent to the use of Google Analytics in accordance with Art. 6 Para. 1 lit. a GDPR (see above) analyze across devices and create database models based on this. Registrations will be taken into account
and device types of all site visitors who were logged into a Google account and converted. The data shows, among other things, on which device you first clicked on an ad and on which device the associated conversion took place. We do not receive any personal data from Google, but only statistics created on the basis of Google Signals. You have the option to deactivate the “personalized ads” function in the settings of your Google account and thus turn off cross-device analysis. To do this, follow the instructions on this page: https://support.google.com/ads/answer/2662922?hl=de

Social plugins

Our websites uses plug-ins from the social network Meta (http://www.meta.com). These are operated by Meta Platforms Ireland Limited, 4 Grand Canal Square Grand Canal Harbor Dublin 2 Ireland (hereinafter: “Meta”). The Meta plug-ins can be recognized on our website by the Meta logo or a corresponding “Like” addition. If you access one of our websites with one of these plug-ins, this plug-in establishes a direct connection between your browser and Meta's servers. Since this transmission is direct, we receive no knowledge of the transmitted data. What is transmitted is the fact that you have accessed the relevant page. If you are logged into Meta at the same time, this information will be assigned to your Meta account and therefore personal. The same applies, of course, if you use the plug-ins (clicking on the Like button) or leave comments. For more information, see www.meta.com/help/ . For information on the collection, use and storage of your personal or personal data by Meta Platforms Ireland Limited as well as setting options to protect your privacy, please see the Meta data protection guidelines (http://www.meta.com/policy.php) and the Meta privacy settings (http://www.meta.com/privacy/explanation.php). If you do not want data to be transferred directly to your meta account, you must log out of your meta account before visiting our website. It is also possible to block plug-ins using appropriate add-ons for your browser.

Inxmail: We use the “Inxmail” service from “Inxmail GmbH” based in Freiburg to send our newsletter. The data stored during registration is transmitted to “Inxmail GmbH” and stored by “Inxmail GmbH”. The data entered during registration will not be transmitted to other third parties. After registering, Inxmail will send you an email to confirm your registration. Further information about data protection at Inxmail can be found at: www.inxmail.de/datenschutz .
Fonts.com: This website uses “fonts.com”, a font service from Linotype GmbH, Werner-Reimers-Straße 2-4, 61352 Bad Homburg (“fonts.com”). Every time this website is accessed, files are loaded from a “fonts.com” server to display the texts in a specific font. Your IP address can be transferred to a “fonts.com” server and stored as part of the usual weblog. The further processing of this information is the responsibility of “fonts.com”. Please refer to the data protection information of “fonts.com” for the relevant conditions and setting options.
Hotjar: This website uses the Hotjar web analysis service from Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta. This tool can be used to track movements on the website on which Hotjar is used (so-called heatmaps). For example, it can be seen how far users scroll and which buttons users click and how often. Furthermore, the tool also makes it possible to obtain feedback directly from website users. In this way, we obtain valuable information, in order to make our websites even faster and more customer-friendly. The above analysis is carried out on the basis of our legitimate interests for optimization and marketing purposes and the design of our website in accordance with our interests in accordance with Article 6 Paragraph 1 Letter f of the GDPR. We pay particular attention when using this tool the protection of your personal data. This means we can only track which buttons you click and how far you scroll. Areas of the website in which personal data from you or third parties are displayed are automatically hidden by Hotjar and are therefore not traceable at any time. Hotjar offers every user the opportunity to prevent the use of the Hotjar tool using a “Do Not Track header” so that no data about the visit to the respective website is recorded. This is a setting that all common browsers support in current versions. To do this, your browser sends a request to Hotjar to deactivate the tracking of the respective user. Detailed instructions with information about your browser can be found at: www.hotjar.com/opt-out The privacy policy of Hotjar Ltd. can be found at: https://www.hotjar.com/privacy.

Service Klaviyo

We use Klaviyo on our website. Klaviyo is a service for our email marketing. The service provider is the American company Klaviyo, 125 Summer St, Boston, MA 02110, USA. Klaviyo also processes personal data in the USA, among other places. We must point out that, according to the decision of the European Court of Justice and the opinion of the Conference of Independent Federal and State Data Protection Supervisory Authorities dated July 28, 2020 (Schrems 2), there is currently no adequate level of data protection for data transfer to the USA. This can pose various risks to the legality and security in terms of data protection. Klaviyo uses standard contractual clauses approved by the EU Commission (= Art. 46 Para. 2 and 3 DS) as the basis for data processing for recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway and especially in the USA) or for data transfer there -GMO). These clauses oblige Klaviyo to comply with the EU data protection level when processing relevant data even outside the European Union. These clauses are based on an implementing decision of the EU Commission. You can find the resolution and the relevant clauses here, among others: ec.europa.eu/germany/news/20210604-datentransfers-eu_de For more information about the personal data processed by Klaviyo, please see the Privacy Policy www.klaviyo.com/privacy/policy

Transfer of personal data to third parties

Your personal data will only be transmitted to third parties to the service partners involved in the contract processing and carefully selected in accordance with Section 11 BDSG, such as the logistics company responsible for delivery and the credit institution responsible for payment matters. In cases where your personal data is transmitted to third parties, the scope of the transmitted data is always limited to the necessary minimum in accordance with data protection principles.

Security of your data

The security of your data is very important to us. We therefore use technical and organizational security measures to best protect the data you provide from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Objection against data collection