STORE MANAGER (F/M/D)

TYPE OF EMPLOYMENT: FULL-TIME (40H/ WEEK)
LOCATION: COLOGNE

DEPARTMENT: RETAIL

Since it was founded by Frederick the Great 260 years ago, the Königliche Porzellan-Manufaktur Berlin has stood for handmade luxury, style-defining design and enduring values. In the tradition of the best European craftsmanship, exclusive porcelain of timeless aesthetics has been created in our manufactory in Berlin's Tiergarten since 1763, which has been included in international design collections and is coveted all over the world.

For our continued growth, we are looking for employees who identify with our corporate philosophy, enjoy working in a team and want to help shape and use creative freedom responsibly. If you are also enthusiastic about culture and design, we look forward to receiving your application as a: Sales Consultant.

Since it was founded by Frederick the Great 260 years ago, the Königliche Porzellan-Manufaktur Berlin has stood for handmade luxury, style-defining design and enduring values. In the tradition of the best European craftsmanship, exclusive porcelain of timeless aesthetics has been created in our manufactory in Berlin's Tiergarten since 1763, which has been included in international design collections and is coveted all over the world.

For our continued growth, we are looking for employees who identify with our corporate philosophy, enjoy working in a team and want to help shape and use creative freedom responsibly. If you are also enthusiastic about culture and design, we look forward to receiving your application as a: Sales Consultant.

WHAT YOU CAN EXPECT

• An innovative environment at the continuously expanding company KPM Berlin with diverse perspectives
• Attractive products that inspire end customers, cooperation partners and ourselves anew every day
• Exciting insights into the best European craftsmanship
• Fast decision-making processes thanks to flat hierarchies and an open working atmosphere
• Flexible working hours
• Very good transport connections
• Intensive induction including welcome package and KPM Retail Induction Day
• Regular, exclusive product sales
• Attractive discounts on the company's products and services
• KPM employee incentives
• Get to know other KPM Retail locations
• company pension scheme
• Bonus for employees who recruit employees
• Work on Christmas Eve and New Year's Eve as working time credit

WHAT YOU CAN EXPECT

• • • • An innovative environment at the continuously expanding company KPM Berlin with diverse perspectives
      • Attractive products that inspire end customers, cooperation partners and ourselves anew every day
      • Exciting insights into the best European craftsmanship
      • Fast decision-making processes thanks to flat hierarchies and an open working atmosphere
      • Flexible working hours
      • Very good transport connections
      • Intensive induction including welcome package and KPM Retail Induction Day
      • Regular, exclusive product sales
      • Attractive discounts on the company's products and services
      • KPM employee incentives
      • Get to know other KPM Retail locations
      • company pension scheme
      • Bonus for employees who recruit employees
      • Work on Christmas Eve and New Year's Eve as working time credit

THE TASKS INCLUDE IN PARTICULAR

• Full KPI responsibility; analysis and realization & control of the development of sales & KPIs / budget planning
• Identification and development of additional sales opportunities for KPM, incl. B2B
• Customer-oriented advice and sales to B2C and B2B customers;
• Building and maintaining lasting customer relationships
• Personnel planning with regard to turnover & current requirements and recruiting new team members in cooperation with HQ
• Leadership, motivation and delegation of tasks and coaching of employees
• Ensuring the quality of advice and performance of store employees
• Responsibility for an appealing KPM store presentation through sales-oriented presentation of our exclusive KPM porcelains in accordance with the corporate identity and the standards of our visual merchandising concept
• Responsibility for the planning, organization & implementation of sales-relevant initiatives incl. retail marketing activities at the POS (local promotion/events & incentives/collaboration with premium/luxury retailers), including customer acquisition (CRM)
• Responsibility for merchandise planning in terms of quality and quantity as well as inventory
• Processing of complaints, exchanges;
• Responsibility for cash accounting, creation of invoices and credit notes
• Use of the Microsoft Dynamics NAV merchandise management system and routine with MS Office programs
• Regular participation in central retail conferences and training sessions

THE TASKS INCLUDE IN PARTICULAR

• Full KPI responsibility; analysis and realization & control of the development of sales & KPIs / budget planning
• Identification and development of additional sales opportunities for KPM, incl. B2B
• Customer-oriented advice and sales to B2C and B2B customers;
• Building and maintaining lasting customer relationships
• Personnel planning with regard to turnover & current requirements and recruiting new team members in cooperation with HQ
• Leadership, motivation and delegation of tasks and coaching of employees
• Ensuring the quality of advice and performance of store employees
• Responsibility for an appealing KPM store presentation through sales-oriented presentation of our exclusive KPM porcelains in accordance with the corporate identity and the standards of our visual merchandising concept
• Responsibility for the planning, organization & implementation of sales-relevant initiatives incl. retail marketing activities at the POS (local promotion/events & incentives/collaboration with premium/luxury retailers), including customer acquisition (CRM)
• Responsibility for merchandise planning in terms of quality and quantity as well as inventory
• Processing of complaints, exchanges;
• Responsibility for cash accounting, creation of invoices and credit notes
• Use of the Microsoft Dynamics NAV merchandise management system and routine with MS Office programs
• Regular participation in central retail conferences and training sessions

THE FOLLOWING QUALITIES CHARACTERIZE THEM

• Extensive experience with sophisticated customer service in retail, desirable in a luxury / premium industry such as fashion, design / interior consulting and / or products requiring explanation
• Experience and competence in managing a team
• Leading and selling is not a job for you, but a passion from which you draw motivation and satisfaction
• Location-specific knowledge, ideally with previous customer contact and network
• Very strong analytical skills and solution-oriented thinking and acting
• Entrepreneurial spirit, open-mindedness, target- and customer-oriented communication, pleasant and elegant appearance
• Excellent written and spoken German and English language skills
• IT skills: word, excel, powerpoint, outlook

INTERESTED?

Then we look forward to receiving your complete online application in PDF format up to max. 5 MB including your salary expectations and earliest possible starting date. Please send us your application documents to: jobs@kpm-berlin.com

THE FOLLOWING QUALITIES CHARACTERIZE THEM

• Extensive experience with sophisticated customer service in retail, desirable in a luxury / premium industry such as fashion, design / interior consulting and / or products requiring explanation
• Experience and competence in managing a team
• Leading and selling is not a job for you, but a passion from which you draw motivation and satisfaction
• Location-specific knowledge, ideally with previous customer contact and network
• Very strong analytical skills and solution-oriented thinking and acting
• Entrepreneurial spirit, open-mindedness, target- and customer-oriented communication, pleasant and elegant appearance
• Excellent written and spoken German and English language skills
• IT skills: word, excel, powerpoint, outlook