Germany: € 6.95 - free of charge for WEISS customer club members from € 250 order value
Austria: € 6.26 - free of charge for WEISS customer club members from € 250 order value
Other EU countries: €5.95 excluding VAT
Switzerland: € 39.95 - for WEISS Customer Club members € 29.95; excluding VAT and import duty
Outside the EU: on request
For partial shipments, shipping costs are only charged once.
We process and dispatch orders during our general business hours. These are from Monday to Friday, 8 a.m. to 3 p.m., except on public holidays.
Porcelain pieces that are available from stock in the manufactory are delivered within Germany from Monday to Friday within 2 and 5 days. Abroad, the standard delivery time is between 5 and 10 days. Decorated porcelains are individualized at your request in our master painting workshop, i.e. made especially for you, and therefore have a longer delivery time. This depends on the number of pieces, the degree of difficulty of the decoration and the workload of our porcelain painters. The availability and exact delivery time of your items are shown on the product pages of the KPM online store.
After placing your order, you will receive an order confirmation and shipping information by e-mail. You can also view the current status of your order at any time in your customer account. If promised delivery times cannot be met, we will inform you immediately.
As soon as we have packed your order, you will receive an e-mail notification with the DHL tracking number. You can call up the shipment status after collection by DHL GoGreen via the link.
Deliveries with a higher number of items or higher weight can be split into several packages. Please ensure that you inspect the goods in detail upon receipt. If you notice any transport damage to the product, please contact us at onlineshop@kpm-berlin.com or by telephone on 030 232 560 480.
KPM Königliche Porzellan-Manufaktur Berlin is aware of its responsibility and therefore ships exclusively climate-neutral with DHL GoGreen.
All orders can be returned to us free of charge within 14 days. To do this, please use the original box to return the goods to us complete, in their original packaging and in an unused and undamaged condition. Together with the completed return slip, pack the shipment in the parcel and use the enclosed return label for the free return shipment.
If you cannot find the return label, please contact us at onlineshop@kpm-berlin.com or by telephone on 030 232 560 480.
If your order has arrived damaged, please also contact us at onlineshop@kpm-berlin.com or by telephone on 030 232 560 480.
We ship to all EU countries.
Within the EU, orders with shipping to the following territories are not possible: Livingo, Campione, Netherlands Antilles, Ceuta, Melilla, Andorra, Canary Islands, Anguilla, Ascension, Cayman Islands, Falkland Islands, Saint Helena, Tristan da Cahuna Islands, Chago Islands, Turks and Caicos Islands, South and Antarctic Territories, Monteserat, Pitcalm Islands, Channel Islands, Cyprus (Turkish part), Martinique, Réunion, Mayotte, New Caledonia, Akrotiri and Dekelia, Bonaire, Sabre, Sint Eustatius, Îles éparses, French Polynesia, French Polynesia and Dekelia. part), Martinique, Réunion, Mayotte, New Caledonia, Akrotiri and Dekelia, Bonaire, Saba, Sint Eustatius, Îles éparses, French Polynesia, British Virgin Islands, Bermuda, Saint-Barthélemy, Saint-Martin, Gibraltar & Mount Athos.