Germany : €5.95 – free for WEISS customer club members with an order value of €250 or more
Austria: €6.26 – free for WEISS customer club members with an order value of €250 or more
Other EU countries : €5.95 excluding VAT
Switzerland : €39.95 – for WEISS customer club members €29.95; exclusive of VAT and import duties
Outside the EU : on request
For partial shipments, shipping costs are only charged once.
We process and ship orders during our general business hours. These are Monday to Friday, 8 a.m. to 3 p.m., excluding public holidays.
We deliver porcelain pieces that are available from stock in the factory within Germany from Monday to Friday in 2 and 5 days. Abroad, the standard delivery time is between 5 and 10 days. Decorated porcelains are individualized at your request in our master painting department, i.e. made specifically for you, and therefore have a longer delivery time. This depends on the number of pieces, the level of difficulty of the decoration and the workload of our porcelain painters. The availability and exact delivery time of your items are shown on the product pages of the KPM online shop.
After placing your order, you will receive an order confirmation and shipping information by email. You can also view the current status of your order at any time in your customer account. If promised delivery times cannot be met, we will inform you immediately.
Once we have packed your order, you will receive an email notification with the DHL tracking number. You can check the shipment status after collection by DHL GoGreen via the link.
Deliveries with a larger number or weight can be split into several packages. Please note that you inspect the goods in detail upon receipt. If you notice any damage to the product during transport, please contact us at onlineshop@kpm-berlin.com or by telephone at 030 232 560 480.
The KPM Königliche Porzellan-Manufaktur Berlin is aware of its responsibility and therefore only ships in a climate-neutral manner with DHL GoGreen.
All orders can be returned to us free of charge within 14 days . To do this, please use the original box to send the goods back to us complete, in their original packaging and in an unused and undamaged condition. Together with the completed return slip, pack the shipment in a package and use the enclosed return label for free return shipping.
If you cannot find the return label, please contact us at onlineshop@kpm-berlin.com or by phone at 030 232 560 480.
If your order arrived damaged, please contact us at onlineshop@kpm-berlin.com or by phone at 030 232 560 480.
We ship to all EU countries.
Within the EU, orders with shipping to the following areas are not possible: Livingo, Campione, Netherlands Antilles, Ceuta, Melilla, Andorra, Canary Islands, Anguilla, Ascension, Cayman Islands, Falkland Islands, Saint Helena, Tristan-da-Cahuna -Islands, Chago Islands, Turks and Caicos Islands, Southern and Antarctic Territories, Monteserat, Pitcalm Islands, Channel Islands, Cyprus (Turkish part), Martinique, Réunion, Mayotte, New Caledonia, Akrotiri and Dhekelia, Bonaire, Saba, Sint Eustatius , Îles éparses, French Polynesia, British Virgin Islands, Bermuda, Saint-Barthélemy, Saint-Martin, Gibraltar & Mount Athos.