Questions About KPM Berlin 's New Online Store for Existing Customers

 

Check out the new website for KPM Berlin. In addition to a few visual updates, we've also added many new features to our online store. Feel free to take a look around.

 

1. What happens to my existing customer account?

Your customer account, with access to all previous online orders, still exists.

Due to a new technical basis, you must now assign a new password for login. Your customer data is still stored in your customer account.

Are you an existing customer who is already WEISS Kundenclub for the WEISS Kundenclub ?
After reactivating your account, there may be a delay before your Customer Club number appears.

 

2. How do I log in?

To use the shop as an existing customer, it is necessary to assign a new password. Simply click on Create account. By using the same email address, old and new orders will be merged.

 

3. What happens to my current order?

All orders will be processed as usual, regardless of whether you ordered in the old or new shop system.

 

4. Will I continue to receive the " KPM Berlin " newsletter automatically?

Existing newsletter registrations will be retained for the newsletter – a new registration is not required.

We hope you like our new website and that its new features will make shopping at KPM Berlin even easier for you.

If you have any questions, please contact us by email onlineshop@kpm-berlin.com or by phone at +49 (0) 30 232 560 480.

Thank you for your trust!

Your online team at the Königliche Porzellan-Manufaktur Berlin