Questions about the new KPM Berlin online store for existing customers

 

Discover the new KPM Berlin website. In addition to some visual adjustments, we have also added many functions to our online store. Please feel free to take a look around.

 

1. what happens to my existing customer account?

Your customer account, with access to all previous online orders, still exists.

Due to a new technical basis, you must now assign a new password for logging in. Your customer data is still stored in your customer account.

Are you an existing customer and already registered for the WEISS Customer Club?
After reactivating your account, there may be a delay in displaying your customer club number.

 

2. how do I log in?

A new password is required to use the store as an existing customer. Simply click on Create account. By using the same e-mail address, old and new orders are merged.

 

3. what happens to my current order?

All orders will be processed as usual, regardless of whether you have ordered in the old or the new store system.

 

4. will I continue to receive the KPM Berlin newsletter automatically?

Existing newsletter registrations will be retained for the newsletter - a new registration is not necessary.

We hope you like our new online presence and that the new functions will make your shopping at KPM Berlin even easier.

If you have any questions, please contact us by e-mail at onlineshop@kpm-berlin.com or by telephone on +49 (0) 30 232 560 480.

Thank you for your trust!

Your online team of the Königliche Porzellan-Manufaktur Berlin