These General Terms and Conditions (GTC) of KPM Königliche Porzellan-Manufaktur Berlin GmbH (KPM) govern the customer's free participation in our WEISS Customer Club program. Upon conclusion of the customer club contract at www.kpm-berlin.com/pages/kpm-weiss-club, the customer shall receive a customer card with the designation KPM Customer Club WEISS on the basis of these GTC. A customer within the meaning of these GTC is the holder of a KPM Customer Club WEISS card. Any natural person who has reached the age of 18 may participate. KPM remains the owner of the KPM Customer Club WEISS Card.

Customer card contract

The customer is obliged to fill out the application documents completely and correctly and to sign them in person. If the application documents are completed online, verification is carried out via e-mail address. The submission of the application constitutes the customer's offer to KPM to conclude the customer club contract. The customer card contract is concluded when KPM issues the KPM Customer Club Card WHITE to the customer. Only the principal cardholder (hereinafter: cardholder) is entitled to the customer club contract. The KPM Customer Club Card WHITE is not transferable to third parties. Customer card account: Upon conclusion of the customer club card contract, KPM shall set up a customer card account for the cardholder. The financial year of the customer card contract begins on 01.01. and ends on 31.12. of the year. In addition to the necessary personal data, the customer card account stores the cardholder's purchases made using the KPM customer club card in the current financial year and the current status of the bonus in compliance with data protection regulations.

Advantages of the customer club

An annual bonus of 3% of the annual turnover (applies exclusively to porcelain and merchandise, not to services); advance announcements when novelties are introduced; price advantages and exclusive articles; free delivery from an order total of 250 euros in the KPM online store and the KPM Stores. Sales within the meaning of the customer club card account are exclusively purchases made and paid for in full by presenting the KPM customer club card and entering the customer card number. A "retrospective" or "retroactive" presentation of the customer card is not possible. The turnover recorded on the customer club card account is not transferable to third parties and is due exclusively to the cardholder. Sales generated through the purchase of gift vouchers and the purchase of already reduced items from the KPM range are excluded from the customer club card program. In the event of a legally permissible or agreed reversal (contract cancellation, rescission, withdrawal, exchange, etc.) of a purchase, as well as in the event of incorrect bookings or misuse, KPM has the right to debit the cardholder's customer club account accordingly and to reverse bookings.

Redeeming the bonus

The bonus earned in the course of a financial year (01.01.-31.12.) is sent to the cardholder in the form of a KPM credit card. It can only be redeemed by the cardholder in the following financial year with the subsequent purchase(s) of goods by presenting the KPM credit card at the checkout or in the online store. Cash payment of the KPM credit card is not possible. Only the holder of the main card is entitled to the bonus.

Card loss / card misuse

If you discover that your card has been lost or misused, please notify KPM Customer Club WEISS Customer Service immediately (address below). Card misuse is deemed to have occurred in particular if the card is not used in accordance with the contract. KPM shall only be liable for damages resulting from a culpably omitted or delayed notification in the event of intent or gross negligence. KPM shall block the customer club card if KPM becomes aware of the loss or misuse of the card.

Use of your data

By registering for the KPM Customer Club WEISS, we process and store the customer data for the calculation of the annual bonus, for advertising addressed to the customer by post and for market research purposes. The use of the data for these purposes can be objected to at any time by post or e-mail.

Newsletter

When signing up for the KPM Berlin newsletter, the customer receives an email immediately after registration in which the newsletter subscription must be confirmed (double opt-in). Upon confirmation of the newsletter subscription, the customer’s IP address, date, and time are stored for data protection purposes. The data is used exclusively for sending the KPM newsletter and is not shared with third parties. Exceptions to this are technical service providers who handle the distribution of the newsletter. The customer may unsubscribe from the KPM newsletter at any time by clicking the unsubscribe link in the newsletter or by sending an email to weisskundenclub@kpm-berlin.com.

Cancellation of the card contract

The cardholder may cancel the customer club card at any time by submitting a written notice. The notice must be addressed to KPM Berlin GmbH Kundenclub WEISS; contact information is provided below. Return of the customer cards to KPM Kundenclub WEISS is equivalent to submission of the cancellation notice. Upon cancellation of the customer club card, the card also loses its validity. Termination does not affect the reward; it must be redeemed within three months of receipt of the customer’s notice of termination. After this period expires, the reward expires. KPM is entitled to terminate the customer card agreement with three months’ notice effective at the end of a fiscal year by providing written notice to the customer. The customer must redeem the reward by the end of the fiscal year in which the termination takes effect. After that, the reward expires. KPM reserves the right to terminate the agreement immediately for good cause. If the contract is terminated and KPM is responsible for the cause justifying the customer’s termination without notice, the provisions regarding ordinary termination, redemption, and expiration of the reward shall apply. If KPM terminates the loyalty card agreement for cause, the reward expires at the end of the fiscal year in which KPM declared the termination in writing. Notices from the customer must be addressed exclusively to the

KPM Königliche Porzellan-Manufaktur Berlin GmbH
WEISS Loyalty Card
Wegelystr. 1
10623 Berlin

Phone: +49 (0) 30 / 39009-0*
Fax: +49 (0) 30 / 39009-111

weisskundenclub@kpm-berlin.com
www.kpm-berlin.com/weiss-kundenkarte 

*Call price corresponds to a call to a German landline. Mobile network may differ.

As of June 2026