ORDER & SHIPPING

SHIPPING COSTS

Germany: €7.95 – free for WEISS Customer Club members on orders of €250 ormore
Austria: €8.02 – free for WEISS Customer Club members on orders of €250 or more
Other EU countries: starting at €7.82
Switzerland: €39.95 – €29.95 for WEISS Customer Club members; excluding VAT and any applicable import duties
Other countries outside the EU: upon request

For partial shipments, shipping charges are charged only once.

The shipping costs applicable to your shipping address will be displayed at checkout.

DELIVERY TIMES

We process and ship orders during our regular business hours, Monday through Friday from 8 a.m. to 3 p.m., except on public holidays.

We typically ship items in stock within Germany within 2 to 5 business days. For international shipments, the standard delivery time is 5 to 10 business days.

Upon request, some decorated porcelain pieces can be customized in our master painting workshop and crafted specifically for you. As a result, delivery times may be longer and depend, among other factors, on the number of pieces, the complexity of the design, and the current workload in our master painting workshop.

You can find the availability and estimated delivery time for an item on the corresponding product page in the KPM online store.

DELIVERY AND TRACKING

After placing your order, you will receive an order confirmation via email. As soon as your order has been shipped, you will receive a shipping confirmation with your DHL tracking number. You can use the link included in the email to track the current status of your shipment.

You can also check the status of your order at any time in your customer account. If we are unable to meet a specified delivery date, we will notify you as soon as possible.

Orders with a larger quantity or greater weight may be split into multiple packages.

Please inspect your order for any shipping damage upon receipt. If your order arrives damaged, please contact us at onlineshop@kpm-berlin.com or by phone at 030 232 560 480.

We ship with DHL GoGreen, which allows us to offset the transportation-related CO₂e emissions from our shipments through climate protection projects.

RETURNS

Items eligible for return may be returned to us free of charge within the statutory 14-day cancellation period. Exceptions may include, in particular, products that were custom-made or personalized for you. For more information about your statutory right of cancellation and the applicable exceptions, please see our Cancellation Policy.

To ensure safe return shipping, please use the original box if possible and pack the porcelain carefully and securely for transport. Include the completed return form with the shipment and use the enclosed return label.

If your order does not include a return label, please contact us at onlineshop@kpm-berlin.com or by phone at 030 232 560 480.

If your order arrives damaged, please contact our customer service as well.

DELIVERY AREAS

We ship to countries in the European Union and to Switzerland. Other international shipments are available upon request.

You'll see whether delivery to your desired shipping address is possible during checkout.